Customer Advisor Czech | Kraków

Do you speak Czech and in addition another language such as English or German? And do you like to be on the front line of our Customer Service department to answer customer questions? Grab your chance now! For the Customer Service team of one of our sister companies we are looking for Czech Customer Advisors for 40 hours a week.

Where your skills are needed

• Communicate directly with our customers via multiple channels, such as: email, phone or social media;

• With you, we want to offer our customers a special experience in the quality, speed and quality of contact;

• Passing on information to our customers on the status of the order by evaluating the erp & contact center system;

• Supporting customers in the processing of returns or complaints.

Qualifications

Our office in Kraków is the right place for you if you see change as an opportunity and are curious about the unknown. If you challenge yourself every day to find the best solution. Here you are given responsibility so that you can not only contribute your ideas, but also realise them yourself. We go a little further every day, act quickly, are open and rely on direct and solution-orientated communication at all levels.

What will help you to master future challenges

• We welcome applications with excellent written and spoken language as well as good English or German skills.

• Some experience in customer service;

• Excellent computer and typing skills;

• Commitment and passion for the world of lamps and our customers;

• Strong team spirit and a desire to develop potential.

What do we offer?

• An enjoyable flexible full-time job with a lot of autonomy and a great working atmosphere within a friendly small team.

• A world full of challenges and responsibilities! Here, you'll have the opportunity to gain international experience in our vibrant, rapidly growing organization. You are the star of your own career story!

• As part of our team, you'll enjoy a tempting package of employment benefits. Think 25 delightful vacation days, LUXMED and staff discount on our atmospheric lighting. 

Are you up for the challenge of bringing light to all of Europe? Reach out to us! Send us your motivation and CV, and who knows, you might soon be part of our valuable team!