Team Leader Customer Service

✨Do you enjoy leading teams and making a real impact on customer experience? Are you ready to take ownership and drive performance?

Join us as a Team Leader Customer Service!

As a Team Leader Customer Service, you are responsible for the daily operations and performance of the Customer Service team. You coach, guide, and motivate your team to deliver excellent service and ensure customer satisfaction at every touchpoint.

You play a key role in creating a high-performing team and continuously improving the way we serve our customers.

💫What you’ll be doing

• Lead and inspire your team: Coach, motivate, and support team members to perform at their best

• Drive performance: Monitor KPIs, manage daily operations, and ensure targets are met

• Organize and plan effectively: Monitor scheduling, workload distribution, and team alignment

• Be the go-to person: Act as the first point of contact for escalations and complex customer issues

• Develop your team: Conduct performance reviews and team meetings

• Improve processes: Identify improvement opportunities and support implementation of new ways of working

• Support: Support the Head of International Customer Service and handle urgent escalations when needed outside working hours.

💡We are looking for you, because you have…

• Higher vocational level of working and thinking level, possibly supplemented with education in Sales or Customer Service

• 3-4 years of experience leading or coaching a team

• Several years of experience in Customer Service and a good understanding of customer service processes and systems

• Can apply common sales techniques such as up-selling and cross-selling to achieve commercial goals

• Strong communication and interpersonal skills

• Ability to work in a fast-paced, target-driven environment

• Fluent in English (spoken and written)

• Spanish proficiency is ideal

and also because you…

• Lead by example and bring positive energy

• Enjoy coaching and developing others

• Stay calm under pressure and solve problems quickly

• Take ownership and drive results

• Have a strong customer focus and attention to detail

We offer you...

💰 a base salary from EUR 33.000 - 38.000 per year gross, based on a fulltime employment of 40 hours per week.

🌴 26 working days to use for a well-deserved vacation or to just live your life outside of work!

🏙️ 60% working in our amazing office in the center of Barcelona - you will be able to work 40% at home. 

🌍 The possibility to work fully remote when you make use of our workation options.

💡Create the perfect ambience with lamp and light, even at home: enjoy an employee discount on our ambient lighting to brighten up your house.

💻 After 6 months of working with us, a fully equipped home office.

🚌 After 6 months, you can choose between a transportation or restaurants allowance.

😷 After 6 months, you will receive a private health insurance fully covered by us!

📚 Opportunities to learn and grow - your knowledge and development is key.

🤩Join us for a monthly afterwork with all your colleagues!

What about us?

We are a fast-growing international organization with 39 webshops in 31 European countries! Our head office is based in the Netherlands but with a growing customer base we've expanded our offices to Barcelona (Spain) and to Kraków (Poland). Our company is a part of a bigger group of lamplovers: LUQOM Group. Together with them we manage all of our customer service queries mostly in Barcelona and Kraków. Therefore, it would be possible that you will not only work for us, but also for one of our sister companies within the LUQOM Group.

Are you ready?

Are you ready to take on the challenge of bringing 100% Ambience to Europe? Excited? Let us hear from you! Send us your motivation and CV and who knows, you might soon be part of our team!

We start with a call, then a 15-minute introduction online, followed by an in-person interview at our Barcelona office. If the energy sparks on both sides, we’ll warmly welcome you on board! 💡