Customer Service Employee | Dutch / German

Do you speak English, Dutch and/or German? And maybe in addition another language such as Polish, Czech, Hungarian, Croation, Slovakian or Romanian? And do you like to be on the front line of our Customer Service department to answer customer questions? Grab your chance now! For the Customer Service team at our office in Kraków, we are looking for Dutch and/or German customer service employees for 40 hours a week.

What are you going to do?

As a customer service employee you are the first contact for our customers and you speak to them by email, telephone or chat. You therefore not only speak and write fluently in English but you also master another language in word and writing, such as Dutch and/or German. You also know how to answer the most diverse customer questions correctly and you translate the problem into a correct solution for the customer.

You dare to make choices, proactively advise and help atmosphere makers in Europe to create the right atmosphere in their home. You do this through your thorough technical knowledge about our lighting products, which you gradually acquire and expand. In addition, you are accurate when it comes to registering customer data and agreements regarding orders, shipments and return or warranty shipments in our CRM system. In this position it is possible to work from our office in Kraków. Of course you will first be trained by one of your colleagues, before you start working independently.

We are looking for you, because you...

• are communicative and have a smooth chat;
• have already gained experience as a customer service representative;
• can work well with systems (preferably Salesforce) and can multitask well;
• are fluent in English and Dutch and/or German
• if you are fluent in another language, in addition to the above three, it would be amazing;
• are resistant to stress and do not let yourself be easily upset;
• are patient, a good listener and have commercial insight;

We offer you...

• a part-time or full-time job in an informal and friendly team;
• a challenging, varied position with international customer contact and plenty of room for own initiative;
• the opportunity to gain experience within a dynamic and fast-growing international E-commerce organization;
• an informal, no-nonsense and open culture;
• of course a very attractive staff discount on our lighting, for you and your family and friends;
• unlimited access to our online learning platform, so that you can continue to develop yourself;

Working hours are as follows:

Monday to Friday from 08:00 - 17:00 // 09:00 - 18:00
Occasionally Saturday: 08:00 - 17:00

Are we a good fit?

We are a fast-growing international organization with over 200 employees. We have 39 webshops in 31 European countries and eight physical stores and we are constantly expanding! We manage the web shops from our office building and warehouse in the Netherlands. Our customer service is handled from Hapert/Eindhoven, Barcelona and Kraków.

QLF Brands is the driving force behind the brands QAZQA, Lampenlicht and FittinQ.QAZQA is our own rather quirky lighting brand. Our product brand under which we design and produce lighting articles. We serve mostly B2B clients through our own QAZQA webshop.

Lampenlicht is our retail brand that stands for the online and offline sales of lighting with a standard stock of more than 3,000 different articles. FittinQ handles all our fulfillment activities, concerning warehousing and customer services. We all have the same mission, which is to always enable the right ambience with Lampenlicht!

Are you going to help us achieve our ultimate goal: 100% ambience coverage in Europe?

Send us your cover letter with your CV, and, who knows, perhaps you will soon be our new, highly valued colleague!