Customer Advisor French

Do you speak French, English and Spanish? And do you like to be on the front line of our Customer Service department to answer customer questions? Grab your chance now! For the Customer Service team of one of our sister companies we are looking for French Customer Advisors for 40 hours a week

What will you do?

As a Customer Advisor, you will be the first point of contact for our customers, communicating with them via email, phone, or chat. Your role involves accurately addressing a wide range of questions and translating issues into effective solutions.

In this position, you will make informed decisions, provide proactive advice, and assist customers across Europe in creating the perfect ambiance in their homes. You will achieve this through your growing technical knowledge of our lighting products. Additionally, you will thoroughly record customer data and manage orders, shipments, and returns or warranty claims in our CRM system.

You will receive initial training from a colleague before starting to work independently.

We are looking for you, because you...

• are communicative and have a knack for smooth conversations;

• have prior experience as a customer service representative;

• are proficient with systems (preferably Salesforce) and excel at multitasking;

• are fluent in French, English and Spanish;

• and you are at least also solid in English to be able to communicate within our company;

• handle stress well and remain composed under pressure;

• are patient, a good listener, and possess commercial insight;

• have a Spanish Social Security Number and/or a NIE - without it, you cannot start working for us!

We believe in on-the-job learning! If you don't meet all the requirements listed above, you are still encouraged to apply. The most crucial qualifications for us are proficiency in the required languages and possession of a Spanish Social Security Number and/or NIE.

We offer you...

💰 a base salary of EUR 20,500 per year gross, based on a fulltime employment.

🗺️ a language bonus per foreign language that you will be working in, the Spanish language excluded.

🌴 26 working days to use for a well-deserved vacation or to just life your life outside of work!

🏙️ 60% working in our amazing, new office in the center of Barcelona - you will be able to work 40% at home. 

🌍 The possibility to work fully remote when you make use of our workation options.

💡Create the perfect ambience with lamp and light, even at home: enjoy an employee discount on our ambient lighting to brighten up your house.

💻 After 6 months of working with us, a fully equipped home office.

🚌 After 6 months, you can choose between a transportation or restaurants allowance.

😷 After 6 months, you will receive a private health insurance fully covered by us!

📚 Opportunities to learn and grow - your knowledge and development is key.

🤩Join us for a monthly afterwork with all your colleagues!

Working hours are as follows:

Monday to Friday from 08:00 - 17:00 // 09:00 - 18:00 (one free hour)

Working on Sundays or National Holidays are also a possibility: in that case you will receive an extra allowance, or you can choose for extra free days!