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Product Quality Specialist


Job description

As our Product Quality Hero, you'll be the driving force behind making our customer experience even better! With your technical expertise and keen eye for detail, you elevate our products to new heights. While having a few years of experience in product assessment is a plus, if you're just starting your career, we'll guide you along the way! Apply now! Who knows, you might soon kick off your journey as a Product Quality Hero in our Product team at the headquarters in Hapert.

Here's a sneak peek into the role:

As a Product Quality Specialist, you're an integral part of the Product team. Your mission: ensuring top-notch product quality. You'll dive into the daily hustle of tracking and resolving product complaints received from our colleagues in Customer Service. Armed with solid technical knowledge, you effortlessly identify the necessary solutions. Plus, assembling a lamp is a piece of cake for you, making physical inspections a breeze.

You're commercially savvy and solution-oriented. Conversing effortlessly in English, you connect with our colleagues in China and directly liaise with our suppliers in Europe and Asia to collaboratively reach the right solutions and/or compensations.

Your key performance indicators (KPIs) revolve around return- and warranty percentages, as well as the product scores from our customers. Keeping a vigilant eye on these, you analyze the necessary data to proactively take the reins. You collaborate with our Product Development team right from the inception of a lamp, ensuring the correct technical applications are implemented. Together, you scrutinize samples, always with an eye on user-friendliness. And hey, administrative tasks don't faze you. From checking our product manuals to ensuring they're uploaded into our system, you're on top of it all.

Job requirements

What's in your toolkit?

🚀 Intermediate vocational education (MBO+) or a Higher Professional Education (HBO) and it would be great if you have a technical diploma to spice it up.

🌟 A treasure trove of experience in e-commerce

🗣️ Fluent in the languages of both Dutch and English, both in the written and spoken word.

💬 Master communicator with a dash of commercial flair.

✨ Bonus points if you've got a soft spot for the interior or lighting realm!

What's in it for you:

  • A world full of challenges and responsibilities! Here, you'll have the opportunity to gain international experience in our vibrant, rapidly growing organization. You are the star of your own career story!
  • Freedom and joy! Work in the most inspiring place for you - our offices in Hapert, Eindhoven, Barcelona, Krakow, or even from the comfort of your own cozy spot. You decide where the magic happens!
  • Join the party! Be part of our fantastic company culture where you can truly be yourself, no pretenses. We value open communication and a friendly atmosphere, where everyone is appreciated for who they are. No dress code, just a healthy dose of fun!
  • We've got the perks! As part of our team, you'll enjoy a tempting package of employment benefits. Think 25 delightful vacation days, compensation for your travel expenses and home office setup, and a solid pension plan. We believe in rewarding your hard work!
  • Ready, set, work! We ensure you can steal the show from home with a fully equipped home office, including a company laptop. Optimal comfort for maximum productivity!
  • Shine bright like a diamond! Indulge in a heavenly staff discount on our atmospheric lighting. Illuminate not only your work but also the lives of your family and friends with our beautiful lamps!
  • Always be learning! Dive unlimited into our online learning world and develop at your own pace. Growth and knowledge are central to us, as a growing you means a growing company!
  • Ride in style! Opt for sustainable mobility with our fantastic leasing scheme for a (electric) bike. Arrive at work green and in style. Thinking about the environment has never been so cool! 🌟🚴‍♂️
  • Immerse yourself in the coziness of our "domibo's" (Friday afternoon drinks), savor our tasty quarterly breakfasts, or challenge yourself and your colleagues with a game of FIFA or during our epic World Cup table football tournament. But that's not all! We also organize an annual spectacular staff party, our WOW day, unforgettable team outings, relaxing lunch walks, and sporty adventures like padel. There's always something happening with us! 🎊

Do we click?

With us, an international organization with over 160 colleagues, you're in the right place. We operate in 36 European countries with 39 webshops and seven stores, and we're still growing! Our lively HQ and warehouse, both located at the Kempisch Bedrijvenpark in Hapert, form the beating heart of our webshops.

Lampenlicht, a valuable part of QLF Brands, propels us forward. QLF Brands represents the sparkling brands QAZQA, Lampenlicht, and FittinQ. QAZQA is known for its distinctive lighting style. Under this label, we design and produce lighting articles that are just a touch different. Through our own QAZQA webshop, we primarily serve our valued B2B customers. Lampenlicht, our retail brand, shines both online and offline with a standard stock of over 3,000 different lighting items. FittinQ takes care of our fulfillment activities, encompassing warehousing and customer services. Together, we have one mission: always creating the right atmosphere with lamps and light.

Are you ready?

Are you up for the challenge of bringing 100% ambiance to all of Europe? Excited? Reach out to us! Send us your motivation and CV, and who knows, you might soon be part of our valuable team!

We kick off with a short call-introduction, followed by a first meeting with Sandra van den Berg (Head of Product) and Gertie Dekker (Head of HR) at our location in Hapert. Your second meeting will be with two future colleagues. If the energy is bouncing from both sides, we warmly welcome you aboard! 🎈

Acquisitions based on this vacancy are not welcome.