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Customer service employee | German speaking

Customer Service

Job description

Do you master the German language in word and writing and do you also know how to exceed the expectations of our German-speaking customers with your service skills? Grab your chance now! For the Customer Service team at our head office in Hapert and/or in our store in Eindhoven (Ekkersrijt), we are looking for German-speaking customer service employees for 24 - 40 hours a week. Also possible as a weekend/side job!

What are you going to do?

As a customer service employee you are the first point of contact for customers and you speak to them by email, telephone or chat. You can also be employed on one of our other channels, including email, social media or Whatsapp. You master the German language in word and writing and preferably also speak and write fluently Dutch and English. You know how to correctly answer the most diverse customer questions and you translate the problem into a correct solution for the customer.

You dare to make choices, proactively advise and help atmosphere makers in Europe to create the right atmosphere in their home. You do this through your thorough technical knowledge about our lighting products, which you gradually acquire and expand. In addition, you are accurate when it comes to registering customer data and agreements regarding orders, shipments and return or warranty shipments in our CRM system. In this position it is possible to work from our head office in Hapert, or in the office of our attractive store in Eindhoven (Ekkersrijt). Of course you will first be trained by one of your colleagues, before you start working independently.

Job requirements

  • We are looking for you because you...
  • master the German language in word and writing;
  • your English and possibly Dutch is also of a good level;
  • are communicative and have a smooth chat;
  • have already gained experience as a customer service employee;
  • can work well with systems (preferably Salesforce) and can multitask well;
  • are stress-resistant and don't let yourself get upset easily;
  • are patient, a good listener and have commercial insight.

We offer you...

  • a nice flexible part-time or full-time job in an informal and friendly team;

  • a challenging, varied position with international customer contact and plenty of room for own initiative;

  • the opportunity to gain experience within a dynamic and fast-growing international E-commerce organization;

  • an informal, no-nonsense and open corporate culture;

  • a nice package of employment conditions, including 25 vacation days, a travel allowance, collective health insurance and pension provision;

  • extra surcharges on evening and weekend hours;

  • of course a very attractive staff discount on our mood lighting, for you and your family and friends;

  • cozy Thursday afternoon drinks, playing FIFA or just enjoying your lunch during the break and working in a working environment that gives you energy;

  • unlimited access to our online learning platform, so that you can continue to develop yourself;

  • an attractive arrangement for leasing an (electric) bicycle, to come to work even more sustainably.

Working hours are as follows:

Monday to Friday from 08:00 - 17:00 or 12:15 - 21:15.

Saturday from 08:00 - 17:00.

Sunday from 12:15 pm - 9:15 pm.

(Depending on how busy it is, opening hours may vary)

Are you a good fit?

We are a fast-growing international organization with over 160 employees. We have 40 webshops in 36 European countries and four physical stores and we are constantly expanding! We manage the web shops from our office building and warehouse at the Kempen  Business Park in Hapert.

QLF Brands is the driving force behind the brands QAZQA, Lampenlicht and FittinQ.

QAZQA is our own rather quirky lighting brand. Our product brand under which we design and produce lighting articles. We serve mostly B2B clients through our own QAZQA webshop. Lampenlicht is our retail brand that stands for the online and offline sales of lighting with a standard stock of more than 3,000 different articles. FittinQ handles all our fulfilment activities, concerning warehousing and customer services. We all have the same mission, which is to always enable the right ambience with lamp and light!

Are you going to help us achieve our ultimate goal: 100% ambience coverage in Europe?

Send us your cover letter with CV, and, who knows, perhaps you'll soon be our new, highly valued colleague!

Acquisition in response to this vacancy is not appreciated.